TLC FAQs

Your dog must have a current C5 vaccination certificate for Distemper, Hepatitis, Parvovirus, Parainfluenza and Bordetella bronchiseptica. As per NSW DPI Animal Welfare Code of Practice No. 5 (Dogs and cats in animal boarding establishments), section 6.1.1: vaccination against distemper, hepatitis, parvovirus and canine cough is required, and a current vaccination certificate (vaccination in the preceding 12 months) must be produced before admission. No refunds or credits are given if these are not up to date by booking time. Checking for heartworm infection is recommended before admission.

Your dog will be matched with a like-minded companion if a suitable match is available. For private room boarding requests, please speak with our staff to check availability.

We always separate dogs at mealtimes, including family dogs, as food is a common trigger for scuffles.

We’re lucky to have nine spacious outdoor exercise yards as well as a huge indoor arena. Fresh air and plenty of movement are at the heart of our philosophy — we believe dogs thrive when they’ve had the chance to stretch their legs, play, and explore. That’s why every dog in our care enjoys two exercise sessions a day, giving them the stimulation they need to feel happy and relaxed. By the time they come back inside, most are ready to curl up and snooze, content after a good run around.

When your dog comes to stay with us, we take the time to learn about their personality and social history right from the start. Once on site, our team gently assesses and keeps a close eye on them to ensure any playtime is safe and positive. Social sessions only happen when we’re confident your dog will truly enjoy the experience. And with nine large exercise yards, every guest still gets plenty of individual time outdoors to stretch, play, and explore.

Your pet’s safety and comfort always come first. During storms, rain, or at night, all pets are brought securely indoors, where they can settle without worry. Our complex is double-insulated to keep things quiet and cozy, with calming music and TV helping create a soothing environment. Our team keeps a close eye on behaviour at all times, and if needed, we can administer any vet-prescribed medications provided by you, exactly as directed.

We understand that some dogs can be prone to weight gain, and we take that very seriously. When your dog arrives, we record their individual feeding plan and make sure they’re fed separately to avoid any mix-ups. Our team monitors each meal closely, keeping track of how much they eat, and we’ll adjust portions if needed so your dog stays healthy, happy, and comfortable during their stay.

Our pricing is kept simple and consistent so you can be confident each of your dogs is getting the very best care. From time to time, we do run special seasonal promotions — so be sure to keep an eye on your email inbox for these offers.

For your dog’s safety, all medications must be prescribed by a vet and clearly labelled with their name and dosage instructions. Our trained team can administer medication during your pet's stay for a small fee.

We have trained staff who can cater to dogs with special needs or medical conditions. We ask that you discuss any specific requirements with us in advance so we can provide the best care possible.

Your cat must be up to date with their F3 vaccination, given at least 14 days before boarding. Please bring their vaccination certificate when checking in.

We provide premium food, bedding, and toys. If you’d like to send food from home, please pack it in clearly labelled, spill-proof containers. Cats must arrive and leave in their own carrier.

Yes. Kittens are welcome once they’ve had their full vaccination course and are at least two weeks past their final shot. We can also care for cats with special needs — just let us know in advance.

If your cat becomes unwell, we’ll contact you immediately. If we can’t reach you, our team will ensure your cat gets the care they need with a trusted vet.

Guest Services are optional extras you can add to your pet’s stay to make it even more comfortable and enjoyable. They’re designed to give you peace of mind while giving your dog or cat that little bit of extra care and attention.

Yes! If your pet needs an additional meal during the day, we’re happy to provide it.

Your dog can enjoy an additional nature walk, social enrichment, private enrichment and boredom buster toys - simply add on at booking.

That’s no problem. Just make sure it’s packed in spill-proof containers, clearly labelled with your pet’s name and serving instructions.

Yes. All medications must be prescribed by a vet, clearly labelled, and in their original packaging. Our trained staff will administer them as directed.

Farm walks are a special enrichment activity designed for dogs. Cats enjoy plenty of stimulation and comfort within their suites and play areas instead.

We’re open seven days a week during business hours (9am–4pm), so you can relax knowing your pup is cared for while you’re busy — whether that’s at work, the movies, the doctor, or even a well-deserved round of golf.

Your dog will enjoy plenty of play and socialising in our large, grassed exercise runs. If the weather turns wet, no problem — we have a huge indoor arena where they can still stretch their legs, run, and have fun.

Yes, all dogs must have a current C5 vaccination to attend Doggy Day Care. Please bring your vaccination certificate on arrival.

Yes, we welcome dogs of all breeds, sizes, and ages, as long as they are healthy, up to date with vaccinations, and comfortable in a social environment.