Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (“Site”) in accordance with all applicable privacy laws and regulations. In this Privacy Policy “we”, “us” or “our” means Mardav (Coffs Harbour) Pty Ltd (ABN 54 634 295 640).

1. Personal information

  • The types of personal information we may collect about you either directly from you or from third parties includes:
  • your name
  • your contact details, including email address, mailing address, street address and/or telephone number
  • your age and/or date of birth
  • your credit card details
  • your car registration details
  • your driver’s licence number or 18+ card
  • your demographic information, such as postcode
  • your preferences and/or opinions
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you
  • additional personal information that you provide to us, directly or indirectly, and/or accounts from which you permit us to collect information
  • any other personal information requested by us and/or provided by you or a third party

2. Collection and use of personal information

  • We may collect, hold, use and disclose personal information for the following purposes:
  • to contact and communicate with you
  • to enable us to perform the contracted services, associated applications and associated technical platforms
  • to provide to regulators or government authorities
  • for internal record keeping and administrative purposes
  • for analytics, market research and business development, including to operate and improve our business, associated applications and associated platforms
  • to comply with our legal obligations and resolve any disputes that we may have

2a. SMS Communications

We may collect and use your mobile telephone number and relevant SMS communication information, including message delivery status, communication preferences and engagement data, to communicate with you regarding our products and services.

Mobile telephone numbers may be collected when you make a booking, enquire about our services, complete a registration form, subscribe to communications or otherwise provide your contact details to us.

We use SMS communications for two purposes:

  • Transactional SMS: Communications directly related to an existing booking or service in our booking system. These may include booking confirmations, booking updates, check-in information, necessary reminders and important information relating to your pet's stay.
  • Marketing SMS: Communications intended to inform you about future booking opportunities, upcoming holiday periods, seasonal availability, special offers, promotions and other services that may be of interest to you. These messages will only be sent where we have obtained your consent or are otherwise permitted to do so under applicable Australian law.

We may use trusted third-party service providers to facilitate SMS delivery, manage communication preferences and measure message performance. Personal information shared with these providers will be handled in accordance with this Privacy Policy and applicable privacy laws.

Marketing SMS communications will identify the sender and include a clear and accessible method to unsubscribe. You may opt out of marketing SMS communications at any time by following the unsubscribe instructions provided in the message or by contacting us directly.

Opting out of marketing SMS communications will not prevent you from receiving necessary transactional SMS communications relating to your existing bookings or services, where otherwise permitted by law.

We manage SMS communications and associated personal information in accordance with applicable Australian legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Spam Act 2003 (Cth).

2b. Email Communications

We may collect and use your email address and relevant email communication information, including message delivery status, communication preferences and engagement data, to communicate with you regarding our products and services.

Email addresses may be collected when you make a booking, enquire about our services, register for a tour or event, complete a registration form, subscribe to communications or otherwise provide your contact details to us.

We use email communications for two purposes:

  • Transactional Email: Communications directly related to an existing booking or service in our booking system. These may include booking confirmations, booking updates, payment information, check-in requirements, necessary reminders and important information relating to your pet's stay.
  • Marketing Email: Communications intended to inform you about future booking opportunities, upcoming holiday periods, seasonal availability, special offers, promotions, newsletters and other services that may be of interest to you. These messages may be sent where you have provided express consent, including through tour or event registrations, or where consent can reasonably be inferred from an existing, ongoing customer relationship, in accordance with applicable Australian law.

We may use trusted third-party service providers to facilitate email delivery, manage communication preferences and measure message performance. Personal information shared with these providers will be handled in accordance with this Privacy Policy and applicable privacy laws.

Marketing emails will identify the sender and include a clear and accessible method to unsubscribe. You may opt out of marketing emails at any time by following the unsubscribe instructions provided in the email or by contacting us directly.

Transactional and marketing emails are managed separately. Opting out of marketing emails will not prevent you from receiving necessary transactional email communications relating to your existing bookings or services, where otherwise permitted by law. Requests to stop receiving transactional emails must be submitted in writing and will be reviewed in accordance with applicable legal and service requirements.

We manage email communications and associated personal information in accordance with applicable Australian legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Spam Act 2003 (Cth).

3. Disclosure of personal information to third parties

  • We may disclose personal information to:
  • third party service providers (e.g. IT providers, data storage, web hosting, server providers, debt collectors, marketing providers, professional advisors, payment systems operators)
  • our employees, contractors and/or related entities
  • our existing or potential agents or business partners
  • anyone to whom our business or assets (or any part of them) are, or may in good faith be, transferred
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law or in connection with legal proceedings
  • third parties, including agents or subcontractors, who assist us in providing services (this may include parties located or storing data outside of Australia)
  • third parties to collect and process data (this may include parties that store data outside of Australia)

We may store personal information overseas. Unless you consent otherwise, we will only disclose your information to countries with privacy protections substantially similar to the Australian Privacy Principles or take reasonable steps to ensure compliance.

4. Your rights and controlling your personal information

  • Choice and consent: By providing personal information to us, you consent to its collection, use and disclosure in accordance with this Privacy Policy.
  • Information from third parties: If we receive information about you from others, we will protect it as set out here. If you supply someone else’s information, you warrant you have their consent.
  • Restrict: You may restrict collection or use of your information. You can withdraw consent anytime by contacting us.
  • Access: You may request details of the information we hold about you (fees may apply). We may refuse in certain circumstances under the Privacy Act 1988 (Cth).
  • Correction: If you believe information we hold is inaccurate, incomplete, irrelevant or misleading, contact us to request correction.
  • Complaints: If you believe we have breached the Australian Privacy Principles, contact us with full details. We will investigate and respond in writing.

5. Storage and security

We are committed to ensuring your personal information is secure. We use physical, electronic and managerial procedures to protect against misuse, interference, loss and unauthorised access.

We cannot guarantee security of information transmitted over the internet. Transmission is at your own risk. While we take measures to safeguard disclosures, we cannot assure absolute security.

6. Cookies and web beacons

  • Cookies: We may use cookies to store preferences. They do not identify you directly but may link to provided information. Third parties (e.g. Google, Facebook) may use cookies for retargeting.
  • Web beacons: We may use beacons (clear GIFs) to monitor behaviour and collect usage data (e.g. counting visitors or delivering cookies).

7. Links to other websites

Our Site may contain links to other websites. We are not responsible for the protection and privacy of information you provide to those websites. They are not governed by this Privacy Policy.

8. Amendments

We may vary this Privacy Policy at any time by publishing the amended version on our Site. Please check regularly to stay informed.

9. Contact details

Last update: December 2024